Your privacy, protected.
Naro Energy Privacy Policy
Effective Date: September 7, 2026
At Naro Energy, we are committed to building reliable energy solutions while respecting the privacy and security of the individuals and businesses we interact with. To provide our services, respond to enquiries, prepare project assessments, and manage customer relationships, we may need to collect and process certain personal and project-related information.
This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.
1. Information We Collect
Depending on how you interact with Naro Energy, we may collect the following categories of information:
Contact Information
When you request a quotation, submit an enquiry, schedule a consultation, contact us through our website, or communicate with us directly, we may collect:
Name
Email address
Phone number
Address and location of the property or project
Company or organization name, where applicable
Other information you voluntarily provide in your enquiry
Property & Project Information
To evaluate and deliver energy-related services, we may collect information relevant to your property or project, which may include:
Property type and approximate size
Electricity consumption or electricity bill information
Existing electrical or energy infrastructure details
Information relating to existing solar or other energy systems
Site photographs, drawings, or technical information provided by you or collected during a site assessment
Information required to evaluate system requirements, installation feasibility, or project specifications
Transaction & Service Information
If you engage Naro Energy for a project or service, we may collect information necessary to manage the engagement, including:
Billing and invoicing information
Payment status and transaction details
Service agreements, quotations, purchase orders, and related documents
Installation, maintenance, and service records
Information required for warranties, subsidies, registrations, approvals, or other project-related processes
Payment Information: Where payments are processed through third-party payment providers, those providers may collect and process payment information in accordance with their own privacy policies. Naro Energy does not intend to store full payment-card information unless specifically required and lawfully permitted for a particular service.
Website Usage Information
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type and version
Device type
Operating system
Pages visited
Approximate time and date of visits
Referring website or source
Other technical information necessary to maintain and improve website functionality
We may use cookies and similar technologies for website functionality, analytics, security, and user experience, subject to applicable law.
2. How We Use Your Information
Naro Energy may use the information we collect for legitimate business and service-related purposes, including to:
Respond to enquiries and requests for information
Provide quotations, consultations, and project assessments
Evaluate the suitability and requirements of an energy project
Schedule site visits, installations, inspections, maintenance, and other services
Coordinate the supply, installation, commissioning, and servicing of energy systems
Communicate with you regarding your project, enquiry, account, or service
Process invoices and payments
Maintain project, installation, warranty, and service records
Facilitate applicable registrations, approvals, warranties, subsidies, or government-related processes
Coordinate with manufacturers, suppliers, EPC partners, distributors, installers, engineers, and other project-related service providers
Provide customer support and after-sales services
Send service-related communications, including maintenance or service reminders
Improve our website, services, products, and customer experience
Protect our website, systems, customers, employees, and business from fraud, misuse, unauthorized access, or other security threats
Comply with applicable legal, regulatory, tax, accounting, and contractual obligations
Where we use personal information for marketing or promotional communications, we will provide appropriate means to opt out where required by applicable law.
3. How We Share Your Information
Naro Energy does not sell your personal information to data brokers.
We may share information where reasonably necessary to operate our business, provide requested services, fulfill contractual obligations, or comply with applicable law.
Service Providers & Business Partners
We may share relevant information with trusted third parties involved in delivering or supporting our services. Depending on the nature of your project, these may include:
Solar module and equipment manufacturers
Inverter and electrical equipment suppliers
EPC and installation partners
Engineers, technicians, consultants, and contractors
Logistics and installation service providers
Payment processors and financial service providers
Website hosting, IT, cloud-storage, communication, and software providers
Warranty providers and manufacturers
Government authorities, utilities, DISCOMs, or other organizations where required for a project, approval, registration, subsidy, or compliance process
We aim to share only information that is reasonably necessary for the relevant purpose.
Legal & Regulatory Requirements
We may disclose information where we believe disclosure is reasonably necessary to:
Comply with applicable laws, regulations, or legal processes
Respond to valid requests from government authorities or regulators
Comply with court orders, subpoenas, or other lawful requests
Protect the rights, property, safety, or security of Naro Energy, our customers, employees, or other parties
Detect, investigate, or prevent fraud, security incidents, or unlawful activity
Business Transfers
If Naro Energy is involved in a merger, acquisition, restructuring, financing, sale of assets, or other business transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate privacy protections.
4. Data Security
We take reasonable and appropriate measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
Depending on the nature of the information and the systems involved, these measures may include access controls, secure systems, authentication procedures, encrypted transmission where appropriate, and other technical and organizational safeguards.
However, no method of transmission or electronic storage can be guaranteed to be completely secure. Accordingly, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
Provide and maintain services
Fulfill contractual and warranty obligations
Maintain appropriate business and financial records
Resolve disputes and enforce agreements
Meet legal, regulatory, accounting, or reporting requirements
Protect our legitimate business interests
The retention period may vary depending on the type of information and the nature of our relationship with you.
When personal information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law and our internal procedures.
6. Your Privacy Rights
Depending on applicable law and your location, you may have certain rights regarding your personal information.
These may include the right to:
Access: Request information about the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete personal information.
Deletion: Request deletion of personal information where legally applicable and subject to our legal and contractual obligations.
Withdrawal of Consent: Where processing is based on your consent, withdraw that consent, subject to applicable law.
Marketing Preferences: Opt out of promotional communications by using the unsubscribe mechanism provided in the communication or by contacting us directly.
Grievance/Complaint: Raise a concern or complaint regarding how your personal information is handled.
Certain information may need to be retained where required by law, for legitimate business purposes, or to fulfill contractual, warranty, accounting, tax, or regulatory obligations.
To exercise a privacy right or raise a concern, please contact us using the details provided below.
7. Cookies & Similar Technologies
Our website may use cookies and similar technologies to provide essential website functionality, understand how visitors use our website, improve website performance, and support analytics or other legitimate website operations.
You may be able to control or disable certain cookies through your browser settings. Disabling some cookies may affect the functionality or user experience of portions of the website.
Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar technologies.
8. Third-Party Websites & Services
Our website may contain links to third-party websites, platforms, or services, including websites operated by manufacturers, suppliers, payment providers, government authorities, or other organizations.
Naro Energy is not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policy of any third-party website or service you access.
9. Children's Privacy
Our services and website are not specifically directed toward children. We do not knowingly seek to collect personal information from children where prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate steps.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal requirements, or privacy practices.
When we make changes, we may update the Effective Date shown at the beginning of this Privacy Policy. We encourage you to review this page periodically to remain informed about how we handle personal information.
11. Contact Us
If you have questions about this Privacy Policy, wish to exercise a privacy right, or have a concern regarding the handling of your personal information, please contact Naro Energy:
Naro Energy
Email: arman@naroenergy.com
Phone: +91-8571933606
Address: 4-A114-2F, Signature Global Park 4 & 5, Sec-35, Sohna, Gurugram, HR - 122103
We will review and respond to privacy-related requests in accordance with applicable law.
